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Customer Service

Shipping & Delivery
Shipping charges are now calculated for each shipment individually. To calculate your shipping charges, add items to the shopping cart and enter your zip code in the shipping estimator located on the shopping cart page. We use real time shipping calculations for both US shipments to save you more money. If you have any questions about shipping, please contact us.
We ship all items out as soon as possible. Lead times are subject to change without notice.
Privacy & Security

Our Promise to You Regarding Your Privacy

Last Updated: August 5, 2010

We work hard to take care of your private information.

As a data and document security vender, we at DahleShredder.com, A Division of K.L. Security Enterprises, Inc. know the value of information and understand your concerns about privacy. We believe that you have the right to know how we collect and use your personal information.

Your Personal Information

When you place an order, register a product, obtain technical support, download software, enter a contest or respond to our promotional campaigns we will gather certain personal information from you to respond to your request. To process your order, notify you of matters that may be of interest and improve your DahleShredder.com shopping experience, we collect information, such as e-mail addresses, domain names, the number of visits each page receives, and other information you may volunteer. Any personal information that you submit to the site will remain as safe and secure as your credit card information.

DahleShredder.com does not intend to collect information from children who are under the age of 18 in the European Union and Asia Pacific, or under the age of 13 in the United States and Latin America. If you do not meet these age limits, you should not provide information on this site and should ask your parent or guardian to do so for you. It has always been the policy of DahleShredder.com not to share or sell our customers personal information with any third parties except where we are legally required to do so.

Note to European Customers: The information you provide us will be transferred outside the European Economic Area for the purpose of processing by DahleShredder.com, its affiliates and agents. By submitting your information, you agree to that international transfer.

DahleShredder.com does not currently rent, sell or otherwise forward your name or other personal information to other companies.

Secure Credit Card Transactions

When you provide us with any personal information, such as your credit card number when making a purchase, we use SSL data encryption to ensure that no one can read as it is transmitted over the Internet. We use Cookies (small encrypted data files containing references to user ID information that are stored on our secure server and may write to your hard drive) to keep track of your shopping cart. Your information is safely stored behind a firewall that protects it from users from other networks.

Disclaimer: DahleShredder.com is dedicated to continually improving this website by adding new functionality, products, services and programs. Because of those improvements, along with the changes in the law, technology, and DahleShredder.com business, DahleShredder.com reserves the right to change, modify, add, or remove portions of this Privacy Policy at any time. The latest version of our privacy policy will be available on our web site and will indicate the date that it went into effect. We encourage you to review our Privacy Policy whenever you use this website to make sure you always understand how your information will be used.

At DahleShredder.com we protect your credit card information and privacy by using SSL (Secure Socket Layer) technology (the industry standard security protocol), hosting our site on secure servers, and maintaining Secure Site status from VirtualMerchant / Evalon, a security industry leader.

Removal From DahleShredder.com Lists

You may receive periodic emails or postal mailings from us with information on new products and services, or upcoming events. If you do not want to receive e-mail and/ or postal mail from us in the future, please let us know by sending us an email at contact@klsecurity.com

Links To Other Sites

DahleShredder.com contains links to other sites. We are not responsible for the privacy practices or the content of such sites.

PAYMENT AND SHIPPING INFORMATION

PAYING BY CREDIT CARD. You may pay by Visa, MasterCard and American Express. We do not add any credit card surcharges. Please see our Security and Privacy Statement for more information about your credit card safety.

SHIPPING. We ship only to locations within the United States by United Parcel Service ("UPS"), Federal Express (FedEx) or United States Postal Service. We can not be responsible for lost or damaged packages. UPS and FedEx charges include prepaid insurance up to the limits specified by UPS and FedEx. If your package is sent by UPS or FedEx and is lost or damaged, you may contact UPS or FedEx. For your protection, all shipments require a signature at the delivery point. K.L. Security Enterprises, Inc. reserves the right, at its sole discretion, to cancel any orders submitted for shipment to a freight forwarder or similar entity.

RETURNS

RETURN POLICY. All returns must comply with the return procedure set forth below, and all returned items must be in new condition, including the original box, packaging, manuals and accessories. No refunds or exchanges are allowed after 30 days from the date of receipt, or if the UPC code has been removed from the packaging. A restocking fee may be applied equal to 20% of the purchase price will be charged on any opened item, unless the item is defective; or exchanged for the same or a similar item. The 20% restocking fee will be assessed at the time of refund or exchange.

RETURNS PROCEDURE. To return an item, contact Customer Support at contact@klsecurity.com or (765) 497-2430 to obtain a Return Authorization (RMA) number. RMA numbers are valid for 30 days from the date of issuance. We are unable to accept returns without an RMA number. All returns must be shipped prepaid.

Viewing Orders
To view orders you must log into the account you created during your checkout process and click on the order history link. To track orders click on the track order link at the top of your account page. If you did not create an account you can not view your order history or track orders from our site and you must contact us for information regarding your orders.
Updating Account Information
You may log in at any time to update your accoun information. Please call us to update or modify your orders.

1) This store does collect demographic data and personal data to provide you a better internet experience.

2) Your personal details will remain private and confidential. We will never sell, rent, barter or share your personal details in any way with any other company. All data collected is for our internal use only.

3) We hate spam as much as you do. Actually, I think we hate it more since we get something like 100-odd junk e-mails each day. So, we will NEVER send you any unsolicited e-mail. If you choose to subscribe to our free weekly newsletter, you will receive your newsletter once every week. Clear unsubscribe details are always shown on the newsletter.

4) If you choose not to receive our free weekly newsletter, we will only contact you to answer your queries and/or send you your order confirmation. We will not contact you anytime else.

5) We may from time to time, send you pertinent information on special offers, giveaways or special discounts should you choose to subscribe to it. In any case, you will receive no more than one (1) of such e-mail every week.

6) This site does use cookies. However, we do not keep any of your personal details on cookies. We simply store your Customer ID (just a number) in cookie format. This Customer ID does not correlate to any of your personal information. We also store your first name on cookie format to personalise this website. This cookie is only present if you have not registered as a member of our site. If you are a member, then the only cookie that we use is the Customer ID cookie.

7) We may from time to time post up surveys to measure your response to certain new additions to the website. As a rule, you are never forced to fill in these surveys. Furthermore, should you choose to fill in the surveys, you can choose to remain anonymous.